Articles & Insights On Experience Management | Qualtrics Blog | Page 1
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    The Qualtrics Blog

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    Experience Management

    Disruptive innovation: 4 times brands disrupted their own business models

    Disruption is a big buzzword, especially in the world of tech. But what does it truly mean to be disruptive, and what’s the key to doing it well? We found that some of the best insights come from brands who disrupt their own business models. What is disruptive innovation? The term ‘disruptive innovation’ is attributed […]

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    The best places to shop these holidays

    Love it or hate it, you can’t deny shopping in the holiday season is big business. For retailers there’s more than 700 billion dollars up for grabs. In the rush to claim their share, we consistently see brands launching unique offerings and campaigns at this time of year. To help you get ahead of the […]

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    Improving patient experience by engaging your employees

    When I was a chief experience officer, I often told front-line leaders to stop focusing on patient experience and invest their energy in their employees. Healthcare organizations (HCOs) have long been focused on improving patient experience. They have set up elaborate systems to listen to their patients and families, redesigned their incentive programs to align […]

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    Altair Global- redefining relocation as an ‘experience’

    Scour the internet for a list of major life changes and you’re bound to find ‘moving’ right up there. For Altair Global, a global mobility company, experience management (XM) is the key to providing premier journeys for their customers, clients, partners, and team members. We caught up with SVP of Customer Experience, Kelly Tepera, to […]

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    Work life balance – what does it mean and why does it matter?

    The expression ‘work-life balance’ covers a range of ideas, from businesses offering flexible working hours to employees making more of their leisure time. Here’s where the phrase comes from and what it means to your business. Work-life balance – can it be defined? There are plenty of articles and studies out there on work-life balance, […]

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    The future of EX: 20 predictions for 2020

    Our team of EX Scientists have donned their soothsayer hats to see what’s coming around the corner in 2020. From AI to climate change, here are the opportunities and challenges that will define the next 12 months… 1. Companies will seek out the bad (not just the good) Angry Glassdoor commenters may currently be unwelcome […]

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